Refund policy
Little Moon Return Policy
At Little Moon, we strive to provide high-quality baby products and exceptional customer service. If you are not completely satisfied with your purchase, you may return the item(s) under the following conditions:
1. Eligibility for Returns
- Timeframe: You may return items within 30 days from the date of purchase.
- Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of Purchase: Returns must be accompanied by the original receipt or proof of purchase.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Sale items (only regular-priced items may be refunded)
- Personalized or custom-made products
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
3. Return Process
To initiate a return:
- Contact Us: Email our customer service team at littlemoon.om@gmail.com with your order number and reason for return.
- Return Authorization: We will provide you with a return authorization and instructions on how to send your item(s) back to us.
- Shipping: Pack the item(s) securely in the original packaging, including all tags, accessories, and documentation. Ship the item(s) to the address provided in the return authorization email.
4. Return Shipping Costs
- The customer is responsible for paying the shipping costs for returning the item(s).
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds
- Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 working days.
- Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in original condition, damaged, or missing parts for reasons not due to our error).
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at littlemoon.om@gmail.com with details and photos of the damage or defect. We will arrange for a replacement or refund.
8. Contact Information
If you have any questions about our return policy, please contact our customer service team at:
Email: littlemoon.om@gmail.com
Phone: +96871447447